Privacy Policy
Effective date: October 14, 2026
This Privacy Policy explains how Phoenix Fire Loss Support collects, uses, and protects information provided through this website, our contact channels, and our SMS service-update program.
Information we collect
When you submit a support request, we collect your name, email, any phone number and city you provide, and your message. If you choose SMS updates, we record your consent choice, the consent wording and version, the date and time, and the form's source URL. We also receive information you provide by phone, email, or text. Our hosting and communications providers may process technical information, such as network identifiers and delivery or security logs, to operate their services.
How we use information
We use your information to respond to your request, discuss homeowner support, coordinate requested introductions, manage appointments and follow-ups, maintain consent records, and protect our services. If you separately choose SMS updates, we use your mobile number for the service messages described in the consent notice. Providing a phone number alone does not enroll you in SMS messages.
SMS privacy and non-sharing
No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Other information sharing
We may use hosting, customer-service, and communications providers to operate our services. If you request a contractor introduction, we may share the details needed for that introduction with your authorization. That introduction does not transfer SMS consent or enroll you in the contractor's messaging program. We may also disclose information when required by law or to protect legal rights and service security.
Your choices
The SMS checkbox is optional and unchecked by default. You may request support without opting in, and SMS consent is not a condition of purchase or service. Message frequency varies based on your requests and appointments. Message and data rates may apply. Reply STOP to the number that sent the message to opt out. Reply HELP for assistance. You can also call 888-898-0068 or email support@phxfls.com for help with your messaging preferences.
Retention and security
We retain request and consent records as needed to respond, document consent and opt-outs, meet applicable obligations, and resolve disputes. We restrict access to support request records and use reasonable safeguards, but no storage or transmission method is completely secure. Please do not submit financial account details, government identification numbers, or full insurance documents through the initial contact form.
Cookies and external services
This website does not add advertising trackers. The hosting service may use cookies or similar technology for access, authentication, and security. Third-party services reached through links have their own privacy practices.
Children
Our services and SMS program are intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.
Requests and policy changes
Contact us to request access, correction, or deletion of information, or to raise a privacy concern. We handle requests subject to applicable legal requirements and necessary record retention. Updates to this policy will appear here with a revised effective date.
Phoenix Fire Loss Support
888-898-0068
support@phxfls.com
Read our Terms and Conditions.