Terms and Conditions

Effective date: October 14, 2026

These Terms and Conditions describe the website and Phoenix Fire Loss Support SMS Service Updates program. SMS participation is optional and separate from submitting a homeowner support request.

Program description

Phoenix Fire Loss Support sends informational texts about requested homeowner support, appointments, service coordination, and follow-ups. These terms cover messages sent by Phoenix Fire Loss Support through its local business numbers and its toll-free number. This consent does not authorize promotional or marketing messages, messages from independent contractors, or messages unrelated to your request.

How to opt in

Enter your mobile number on our contact form, actively check the optional SMS consent checkbox, and submit the form. The box is unchecked by default. You may submit a support request without checking it. Consent is not a condition of purchasing or receiving services. You must be authorized to give consent for the mobile number you provide.

Frequency and charges

Message frequency varies according to your requests, appointments, and service communications. Message and data rates may apply. Check your mobile plan for charges.

Opt out and get help

Reply STOP to the number that sent you the message to opt out of the Phoenix Fire Loss Support SMS program. You may receive a final opt-out confirmation; no further program messages should be sent unless you opt in again. If you receive messages through more than one Phoenix Fire Loss Support number, contact our team to ensure your preference is applied across the program.

Reply HELP for assistance. You can also call 888-898-0068 or email support@phxfls.com. Tell us if your number changes or is reassigned.

Delivery

Delivery depends on your carrier, device, and network availability and is not guaranteed. Carriers are not liable for any delayed or undelivered messages. Text messaging is not an emergency dispatch service. Call 911 for an active emergency.

Privacy

Read our Privacy Policy for information about collection, use, retention, and SMS consent protections. SMS opt-in data and consent are not sold or shared for third-party marketing or transferred to restoration contractors.

Homeowner support and contractor services

Phoenix Fire Loss Support provides homeowner support and contractor introductions. Independent contractors evaluate the property, provide their own estimates and agreements, and perform restoration or construction work. A website request does not create a construction contract or guarantee an insurance payment, provider availability, or a particular result. Insurance coverage and claim decisions remain with the insurer.

Updates and contact

We may update these terms by posting a revised effective date. Changes do not expand your SMS consent to marketing messages or another sender. For questions, contact Phoenix Fire Loss Support at 888-898-0068 or support@phxfls.com.